jiligems Privacy Policy

1. Introduction

jiligems is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all personal data collected through the jiligems website at jiligems.one, the jiligems mobile application, and any related services, features, or content offered by jiligems (collectively, the "Platform").

As a personal information controller under the Data Privacy Act of 2012, jiligems is responsible for ensuring that personal data collected from users is processed lawfully, fairly, and transparently. We collect only the data we need, we keep it only as long as necessary, and we take reasonable steps to keep it secure.

This Policy should be read alongside the jiligems Terms and Conditions. Capitalized terms not defined in this Policy have the meanings given to them in the Terms and Conditions.

2. Personal Data We Collect

jiligems collects the following categories of personal data from users of the Platform:

2.1 Identity and Contact Data

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Nationality and country of residence;
• Email address;
• Mobile phone number;
• Residential address.

2.2 Identity Verification Data

• Government-issued identification document number and copy (e.g., Philippine passport, SSS ID, UMID, driver's license);
• Selfie or facial image submitted for identity verification purposes;
• Proof of address documents where required.

2.3 Financial Data

• GCash or Maya account number (where used for deposits or withdrawals);
• Philippine bank account details (where used for bank transfer transactions);
• Transaction history, including deposit amounts, withdrawal amounts, and dates;
• Debit card details (where applicable, stored in tokenized form only).

2.4 Gaming and Activity Data

• Game history, including games played, wagers placed, and outcomes;
• Session duration and login timestamps;
• Bonus and promotion usage history;
• Responsible gaming settings and self-exclusion records.

2.5 Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookies and similar tracking technologies (see Section 7);
• Platform usage logs and error reports.

2.6 Communications Data

• Records of communications between you and jiligems support, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted through the Platform.

3. How We Collect Your Data

jiligems collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from payment processors such as GCash and Maya.

4. How We Use Your Personal Data

jiligems uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your jiligems account;
• Identity and age verification: To verify that you meet the 21+ age requirement and to comply with KYC obligations;
• Transaction processing: To process deposits, withdrawals, and bonus payments in Philippine Peso (₱);
• Platform operation: To provide access to games, record game outcomes, and maintain the integrity of the Platform;
• Customer support: To respond to your inquiries, complaints, and support requests;
• Legal and regulatory compliance: To comply with applicable Philippine laws, including the Data Privacy Act, anti-money laundering regulations, and PAGCOR regulatory requirements;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools including deposit limits and self-exclusion;
• Marketing and promotions: To send you promotional communications about jiligems offers and events, where you have consented to receive such communications;
• Platform improvement: To analyze usage patterns and improve the features and performance of the jiligems Platform.

5. Legal Basis for Processing

jiligems processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, transaction processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC, anti-money laundering, and PAGCOR requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights;
• Consent: Processing for marketing communications, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

jiligems does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary:

• KYC and identity verification providers: To verify your identity and age in compliance with regulatory requirements;
• Payment processors: GCash, Maya, and Philippine banking partners, to process deposits and withdrawals;
• Game providers: Third-party game software providers who supply games available on the Platform, to the extent necessary for game operation and fairness certification;
• Fraud prevention and security partners: To detect and prevent fraudulent activity and protect the integrity of the Platform;
• Regulatory and law enforcement authorities: Where required by applicable Philippine law, court order, or regulatory directive, including PAGCOR and the Anti-Money Laundering Council (AMLC);
• Professional advisers: Legal, accounting, and auditing firms, subject to confidentiality obligations.

All third parties with whom jiligems shares personal data are required to process that data in accordance with applicable data protection laws and jiligems's data processing requirements.

7. Cookies and Tracking Technologies

jiligems uses cookies and similar tracking technologies on the Platform to enhance your experience, analyze usage, and support security functions. The following types of cookies may be used:

• Essential cookies: Required for the Platform to function, including session management and security features. These cannot be disabled;
• Analytics cookies: Used to collect aggregated information about how users interact with the Platform, helping us improve performance and usability;
• Preference cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing cookies: Used to deliver relevant promotional content, where you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information about managing cookies, refer to your browser's help documentation.

8. Data Retention

jiligems retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

In general, jiligems applies the following retention periods:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Communications records: Retained for a minimum of two (2) years from the date of the communication;
• Marketing consent records: Retained until you withdraw consent and for a reasonable period thereafter as evidence of consent.

Where personal data is no longer required, jiligems will securely delete or anonymize it in accordance with applicable data protection standards.

9. Data Security

jiligems implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols;
• Encryption of sensitive data at rest, including financial and identity verification data;
• Access controls limiting data access to authorized personnel on a need-to-know basis;
• Regular security assessments and penetration testing of Platform systems;
• Two-factor authentication options for user accounts;
• Staff training on data protection and information security practices.

While jiligems takes reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your account credentials. If you suspect unauthorized access to your account, please contact jiligems support immediately via live chat.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiligems will notify the National Privacy Commission (NPC) and affected users in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jiligems:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data jiligems holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiligems's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where processing is based on consent or contract;
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact jiligems's Data Protection Officer via the contact details in Section 14. jiligems will respond to all verified data rights requests within fifteen (15) business days of receipt. We may require you to verify your identity before processing your request.

If you believe jiligems has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11. Children's Privacy

If you are a parent or guardian and believe that a minor has registered an account or provided personal data to jiligems, please contact us immediately via live chat or the email address in Section 14. We will investigate and take appropriate action promptly.

jiligems encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.

12. Third-Party Links

The jiligems Platform may contain references to third-party services such as payment processors (GCash, Maya, Philippine banks). When you interact with these third-party services, you are subject to their respective privacy policies. jiligems is not responsible for the privacy practices of third-party services and encourages you to review their privacy policies before providing any personal data to them.

13. Changes to This Privacy Policy

jiligems reserves the right to update or amend this Privacy Policy at any time. Where changes are material, jiligems will notify registered users via email or an in-platform notification prior to the changes taking effect. The effective date of the current version is indicated at the top of this document.

Your continued use of the jiligems Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure by contacting jiligems support.

The most current version of this Privacy Policy is always available at jiligems.one/privacy-policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiligems handles your personal data, please contact our Data Protection Officer:

jiligems aims to respond to all privacy-related inquiries within fifteen (15) business days. For urgent data security concerns, please use the live chat function for the fastest response.